Window Warehouse takes the health and well-being of staff and customers very seriously and wish to offer you some comfort in how we are approaching business during this COVID -19 environment we are experiencing.  We are taking measures in all areas of our business through implementation of hygiene policies and by following the advice from the relevant health and government authorities.

Updated information about our supply and service

Our showroom is CLOSED ….. but we are still OPEN!

For quote requests and enquiries, please phone 3343 7988 or email sales@windowwarehouseqld.com.au.  Our workshop is manufacturing and installations and deliveries are still taking place.  We have no supply issues at this stage.

Working from home and reduced trading hours

To best adhere to the Government recommendations, we have half of our office staff working from home and the other half in the office to service goods inwards, collects and the like.  We have slightly reduced our trading hours to 8am to 4pm.

For COLLECT ORDERS, we have opened up our bi-fold window

This ensures we can maintain the correct 1.5m social distancing requirement while finalising your order.  If you phone ahead and have finalised the balance, we will ensure we have your products ready at the workshop door, therefore minimising unnecessary contact.

Phone issues

We have been experiencing some issues with our VOIP phone lines during this peak data usage time.  Sometimes the line is bad but if you call back, it is generally a good line the second time.  Please keep trying or send us an email and we will call you back.

Last Update: 4 April 2020

Please remember that situations are changing daily, almost hourly, and a decision might be made by an authority that may be out of our control which may affect your order.  We ask for patience and understanding if this occurs.

Rest assured, our workers will not knowingly present to work, on site, or at your premises with any known symptoms associated with the COVID-19 virus or if they have had any contact with the virus.

We also respectfully ask that if you are collecting your products from our warehouse or we are visiting your home, and you have had any contact with COVID-19 or are sick, that you please contact the office to organise alternative arrangements.

We thank you for your co-operation and understanding in these unprecedented times.

Michael and the Team at Window Warehouse

Coronavirus